How we provide care

FAQ

What if I have paperwork/forms I need to give my doctor? 

• If you have paperwork or a form that needs to be completed by your doctor, please contact our office and we will arrange how you can submit it to us.

• Keep in mind most forms are not covered by OHIP to complete and there usually is a fee for completing the forms

• Although we are aware forms can be time sensitive, forms are completed by your doctor on top of a full day of scheduled patient appointments. We ask you for your patience and to give your doctor time to complete your form when she is able to

What if I have a health concern that I need to see my doctor for? 

• If you have a health concern for which you need to seek medical attention, please call our office and we will determine how we can best provide you care.

I’ve heard the office uses a Patient Portal, what is that?

• Our office uses Pomeló Patient Portal, which is different from our website, as a method of secure messaging and managing appointments at our office (e.g. cancelling appointments). Only patients registered to our patient portal can access it.

• Secure messaging can only be initiated by our office, allowing us to communicate with you for non-urgent health issues such as providing patient handouts, relaying non-urgent results, as well as communicating information pertaining to upcoming specialist and/or imaging appointments; all attachments sent in a secure message on Pomeló are safe to open.

• If you are interested in registering to our patient portal, and at least 16 years of age or older, please call the office. A personal (non-shared) email address is required.

Office Policies

We understand these are trying times. However, we ask that you continue to be respectful and patient when interacting with our office. We have a zero tolerance policy for any abusive behaviour towards our office.

Please see below for our appointment booking expectations: 

• We have transitioned back to in-office appointments for patient care; masks will continue to be required for all in-office appointments if you have any respiratory symptoms.

• Although some appointments may be virtual, this is at the discretion of your family physician. It will be up to your family physician to determine if the nature of your appointment can appropriately be done in a virtual manner.